biy22's Privacy Policy

biy22 (referred to below as "we", "us", or "the platform") is a safe and reliable online casino and sports betting platform for players in Bangladesh. We believe that protecting your personal information is a fundamental right, and we are firmly committed to upholding that right.

This privacy policy applies to the biy22 website and all related services. When you use our platform, you are considered to have agreed to the terms of this policy. Please read this policy in full before completing registration.

We reserve the right to update this policy at any time. If any changes are made, we will clearly notify you on the platform and state the effective date of the revised policy. This policy was last reviewed in 2026.

2.1 — Information You Provide Directly

When you register with biy22 or use our services, the following information may be collected from you:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment details (bKash, Nagad, Rocket, or Upay account number)
• Details of documents submitted for identity verification
• Information provided when contacting us via live chat or email

2.2 — Automatically Collected Information

While you use our platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Usage patterns on the platform and session duration
• Information received through cookies and similar tracking technologies
• Login history and transaction records

2.3 — Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes verify information with trusted third parties. However, such data collection is always carried out in your interest and within the limits of applicable law.

biy22 uses your information only for the specific purposes listed below. Before using it for any other purpose, we will obtain your consent.

• Account management: To create, verify, and maintain your account.
• Financial transactions: To process deposits and withdrawals and to maintain financial records.
• Age verification: To confirm that only individuals aged 21 or above are using the platform.
• Customer support: To resolve your questions and issues, and to provide assistance via live chat and email.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Service improvement: To analyse user experience and improve the platform.
• Responsible gaming: To identify excessive gambling patterns and keep you protected.
• Legal compliance: To comply with applicable laws and regulations.

4.1 — Technical Security

biy22 uses industry-standard technology to protect your information. All connections are secured by SSL (Secure Sockets Layer) encryption, which makes your data unreadable to third parties during transmission.

Our servers are located in secure data centres and multiple layers of security are in place to prevent unauthorised access.

4.2 — Payment Security

We process financial transactions through bKash, Nagad, Rocket, and Upay. These payment gateways are protected by their own high-standard security measures. biy22 never stores your full mobile banking PIN or password.

4.3 — Administrative Security

Our staff are granted access only to the minimum amount of information required. All staff are trained in data protection and bound by strict confidentiality agreements. Any unauthorised access to data is subject to investigation and appropriate action is taken.

biy22 never sells your personal information and does not share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service providers: Those who assist in operating our platform (such as payment processing and identity verification) — these partners are also required to meet the same privacy standards.
• Legal obligations: In response to a valid court order or lawful directive from a government authority, information may need to be disclosed in accordance with the law.
• Fraud and security: Cooperation with relevant authorities may be required in the investigation of cybercrime or fraud.
• Business transfer: In the event of any business restructuring or acquisition of biy22, information may be transferred to the new entity, but the protections of this policy will continue to apply.

No information is shared beyond the above without your explicit consent.

6.1 — What Are Cookies

Cookies are small data files that our platform stores on your device. They help make your visit more convenient and improve the functionality of the platform.

6.2 — Which Cookies We Use

• Essential cookies: To maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Functional cookies: To remember your preferences and settings, such as language selection.
• Analytical cookies: To analyse platform usage and improve our services.

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the platform.

As a user of biy22, you have the following rights over your own information:

• Right of access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
• Right to correction: If any of your information is inaccurate, you may request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted. However, some data may need to be retained for legal or regulatory reasons.
• Right to restrict processing: You may request that your information be used in a limited way for specific purposes.
• Opting out of marketing communications: You may request to be removed from promotional communications at any time.
• Complaints: If you have a complaint about how your information is handled, please contact our support team.

To exercise any of the above rights, contact our support team via live chat or email. We provide support 24/7.

biy22 retains your information only for as long as necessary. Retention periods are determined according to the following criteria:

• Active accounts: For the duration the account remains active, and thereafter for a defined period to meet legal requirements.
• Financial records: Retained for the period required under applicable laws and regulations.
• Communication records: For the period needed to improve customer service and resolve disputes.
• Marketing data: Until you withdraw your consent.

Once the defined period ends, data is securely deleted or anonymised so that it no longer identifies any individual.

biy22 provides services only to individuals aged 21 or above. We never intentionally collect or store information from minors.

If it becomes known that a minor has registered on our platform, that account will be closed immediately and all collected information will be destroyed.

If you are aware that a minor is using our platform, please notify our support team immediately.

10.1 — Policy Updates

We may revise this privacy policy from time to time. If significant changes are made, we will post a notice on the platform and/or inform you through your registered contact details. The updated policy will take effect from the date it is published.

10.2 — Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our privacy team will review your request and respond as soon as possible.